Frequently Asked Questions

Yes! When placing an order, select the 'collect in-store' delivery option. We'll contact you once your order is ready for collection at our Livingston location.

Absolutely! We can order items on request through our sellers (subject to stock availability). We also have full 3D printing facilities and may be able to print exactly what you need!

Yes, we offer refunds and exchanges within 7 days of delivery for unopened items in original condition. A Returns Authorisation Number is required before returning any items. Customised and made-to-order goods are not returnable.

Yes! We have gaming tables complete with terrain, game mats, and chairs. We also provide rule books, dice, and markers/tokens free of charge. You can book tables in advance using our online booking system.

Table usage is FREE for Premium members! Free members pay a flat rate of £8 per session. Private rooms are available at £3/hour for Premium members and £5/hour for Free members.

We have a no open containers policy - beverages must be in bottles or cans. Food is restricted to snacks only to maintain a clean gaming environment.

Yes! We regularly host events, tournaments, and gaming nights. Check our events calendar or follow us on social media for upcoming events. Premium members get priority booking and discounted entry fees.

Premium members enjoy free table usage, discounted private rooms, priority event booking, exclusive member pricing on products, and £20 store credit with yearly subscriptions.

Premium membership is £10 per month or £90 per year. The yearly option includes £20 in store credit, making it great value!

You can cancel your membership at any time from your account page. Nerdvana memberships are non-refundable — when you cancel, your renewal is stopped and you will not be charged again. You will retain full access to all Premium membership benefits until the end of your current billing period (monthly or annual). There are no partial refunds for unused time. If you have any questions about your membership, please contact us and we'll do our best to help.

That's perfectly fine - we all start somewhere! Contact us via email, phone, or join our Discord (https://discord.gg/NpgzHVq5wG) and Facebook communities. Our dedicated and friendly staff are happy to help, and we have a growing community ready to assist newcomers.

We run cooperative painting sessions on Saturdays — a great way to learn techniques and paint alongside fellow hobbyists. We stock a full range of Citadel paints and painting supplies.

Trading events are held on specific days announced in advance — follow us on social media or join our Discord to stay updated.

Yes — we hold official Pokémon Trading Card Game status, so our Pokémon product comes straight from the distributor and we can run sanctioned Pokémon events and prerelease weekends. Check our events calendar or join our Discord for what's coming up.

Yes — we hold official Disney Lorcana status, so we get Lorcana sets and sealed product direct from the distributor and can host sanctioned Lorcana events, including set launches and prerelease play. We also run beginner-friendly learn-to-play sessions.

Yes — we hold official Riftbound status, so we stock Riftbound product from the distributor and can run sanctioned Riftbound events and prereleases. Follow our events calendar or Discord to see when the next one is scheduled.

We aim to sell all products at RRP (Recommended Retail Price) to ensure fair and consistent pricing for all customers. This helps us maintain competitive prices while supporting the gaming community.

As we sell at RRP, our prices are already competitive with other authorized retailers. We focus on providing excellent service, expert advice, and a great gaming environment rather than competing solely on price.

While we prefer STL files for 3D printing, you can convert OBJ files using free software like Blender, MeshLab, or online converters. In Blender: Import your OBJ file, then Export > STL. For best results, ensure your model is manifold (watertight) and properly scaled before conversion.

Yes! We offer professional 3D printing services. Submit your STL or OBJ files through our printing request form, and we'll email you a detailed quote within one week. We offer various materials including PLA, PETG, and specialty filaments.

We prefer STL files for 3D printing as they're optimized for the process. We also accept OBJ files, though they may require conversion to STL format. Both formats can be uploaded through our online printing request form.

Yes! Well-behaved dogs are welcome in our store. We ask that owners ensure their pets are friendly, under control, and don't disturb other customers or gaming sessions. Please clean up after your pet if needed.

Yes! Our website includes a full booking management system. You can view your upcoming bookings, modify details, cancel if needed, and even download calendar invites. Premium members get additional booking benefits and priority access.

You can browse our store without an account, but you'll need to register to make purchases or book gaming tables. Creating an account also lets you track orders, manage bookings, and access member benefits.

We accept all major credit and debit cards through our secure Square payment system. This includes Visa, Mastercard, and American Express. Payments are processed securely both online and in-store.

Yes, we offer delivery for online orders. Delivery costs and timeframes vary by location and order size. You can also choose to collect your order in-store for free. Delivery options and costs are shown at checkout.

Absolutely! If an item is out of stock, we can usually order it on request through our sellers. Contact us with the specific item you need, and we'll check availability and provide an estimated delivery time.

Yes! We can accommodate larger groups and private parties. Contact us in advance to discuss your requirements, group size, and any special arrangements. We may be able to reserve multiple tables or our private room for your event.

You can cancel or modify bookings through your account dashboard. We ask that cancellations are made the day prior to your booking. Late cancellations may result in your account being flagged, which could affect future booking access.

Children are welcome but must be supervised by an adult at all times. Some games may have age recommendations. We ask that parents ensure their children don't disturb other gaming sessions and follow store guidelines.

Yes! We provide free WiFi for all customers. Our facilities include comfortable seating, good lighting for gaming, charging points, and a clean, welcoming environment designed for extended gaming sessions.

Yes, there is free parking available at Beveridge Square in Livingston. We're located at Unit 11 Grampian Court, with convenient access to the shopping center's free parking facilities.

Yes! We love hosting birthday parties and private gaming events. We can arrange table bookings, provide game recommendations, and help plan your special event. Contact us to discuss your requirements and available packages.

Yes — we're an official Games Workshop stockist. We carry Warhammer 40,000, Age of Sigmar and the full range of Citadel paints, brushes and hobby supplies, and we can order in specific kits and ranges on request. Buy in-store or order online for delivery or in-store collection.

Yes — we're an official Wizards Play Network (WPN) store, so we run sanctioned Magic: The Gathering events such as Friday Night Magic, prereleases and casual play nights. We also hold official TCG status for Pokémon, Disney Lorcana and Riftbound. Check our events calendar or join our Discord to see what's coming up.

Yes — we stock Magic: The Gathering booster packs and sealed product, along with the accessories to go with them like sleeves and deck boxes. If there's a specific set or product you're after, get in touch and we can usually order it in.

Yes — we can special-order most items we don't have on the shelf, including Games Workshop kits, Magic: The Gathering products, and most mainstream tabletop and hobby lines available through our distributors. Contact us (or use the 'Ask about a special order' button on an out-of-stock product) with the exact item and we'll confirm whether we can get it, the price, and the likely lead time — typically around 1–2 weeks depending on the supplier. For higher-value or made-to-order items we may ask for a deposit up front with the balance due when it arrives; smaller items can usually be paid for on collection. We can't source out-of-print, limited-allocation, or store-exclusive items once a supplier has sold out, and we don't order second-hand goods — but if in doubt, just ask and we'll do our best to help.

No. Our entrance is not step-free, and the building is not wheelchair accessible. This is a limitation of our current premises and we're sorry to have to say it. If you have access requirements, please call us on 07810 242368 before travelling — we'll tell you exactly what to expect and talk through whether there are any accommodations we can make. We hope to move to a more accessible building at some point; until then we'd rather be honest about what we can't offer than have someone arrive and be let down.

No. Our current building does not have an accessible toilet, a hearing loop, a designated accessible parking bay, or baby-changing facilities. Please call us on 07810 242368 if there's anything you'd like to check before visiting, and we'll talk through whether there are any accommodations we can make. We hope to move to a more accessible building at some point.

We are at Unit 11 Grampian Court, Beveridge Square, Livingston, West Lothian, EH54 6QF. Free parking is available at Beveridge Square.