Question 1

What are your opening hours?

Accepted Answer

We are open Monday, Wednesday, Thursday, and Friday from 12:00 PM to 10:00 PM. Saturday and Sunday from 10:00 AM to 10:00 PM. We are closed on Tuesdays.

Question 2

Where are you located?

Accepted Answer

We are located at Unit 11 Grampian Court, Beveridge Square, Livingston, EH54 6QF. Free parking is available at Beveridge Square.

Question 3

Can I collect my order in-store?

Accepted Answer

Yes! When placing an order, select the 'collect in-store' delivery option. We'll contact you once your order is ready for collection at our Livingston location.

Question 4

Do you have tables available for gaming?

Accepted Answer

Yes! We have gaming tables complete with terrain, game mats, and chairs. We also provide rule books, dice, and markers/tokens free of charge. You can book tables in advance using our online booking system.

Question 5

How much does it cost to use the gaming tables?

Accepted Answer

Table usage is FREE for Premium members! Free members pay a flat rate of £8 per session. Private rooms are available at £3/hour for Premium members and £5/hour for Free members.

Question 6

What's the difference between Free and Premium membership?

Accepted Answer

Premium members enjoy free table usage, discounted private rooms, priority event booking, exclusive member pricing on products, and £20 store credit with yearly subscriptions.

Question 7

How much does Premium membership cost?

Accepted Answer

Premium membership is £10 per month or £90 per year. The yearly option includes £20 in store credit, making it great value!

Question 8

Can I bring my own food and drinks?

Accepted Answer

We have a no open containers policy — beverages must be in bottles or cans. Food is restricted to snacks only to maintain a clean gaming environment.

Question 9

Do you host gaming events or tournaments?

Accepted Answer

Yes! We regularly host events, tournaments, and gaming nights. Check our events calendar or follow us on social media for upcoming events. Premium members get priority booking and discounted entry fees.

Question 10

Do you offer 3D printing services?

Accepted Answer

Yes! We offer professional 3D printing services. Submit your STL or OBJ files through our printing request form, and we'll email you a detailed quote within one week. We offer various materials including PLA, PETG, and specialty filaments.

Question 11

Do you buy and sell individual trading cards?

Accepted Answer

Trading events are held on specific days announced in advance — follow us on social media or join our Discord to stay updated. We also offer consignment services where we can sell your cards on your behalf for a small commission. Contact us for consignment terms.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure Square payment system. This includes Visa, Mastercard, and American Express. Payments are processed securely both online and in-store.

Question 13

Is there parking available at your location?

Accepted Answer

Yes, there is free parking available at Beveridge Square in Livingston. We're located at Unit 11 Grampian Court, with convenient access to the shopping centre's free parking facilities.

Question 14

Do you host birthday parties or private events?

Accepted Answer

Yes! We love hosting birthday parties and private gaming events. We can arrange table bookings, provide game recommendations, and help plan your special event. Contact us to discuss your requirements and available packages.

Question 15

Are dogs allowed in the store?

Accepted Answer

Yes! Well-behaved dogs are welcome in our store. We ask that owners ensure their pets are friendly, under control, and don't disturb other customers or gaming sessions.

Question 16

Do you have WiFi and other facilities available?

Accepted Answer

Yes! We provide free WiFi for all customers. Our facilities include comfortable seating, good lighting for gaming, charging points, and a clean, welcoming environment designed for extended gaming sessions.

Question 17

Do you offer refunds or exchanges?

Accepted Answer

Yes, we offer refunds and exchanges within 7 days of delivery for unopened items in original condition. A Returns Authorisation Number is required before returning any items. Customised and made-to-order goods are not returnable.

Frequently Asked Questions

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Frequently Asked Questions

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