At Nerdvana, we take security seriously. We've implemented multiple layers of fraud prevention to protect both our customers and our business.
Digital goods like gift cards and store credit are high-risk for fraud because they can be instantly delivered and used. Our security measures help prevent:
Why? Most fraudulent purchases occur within the first 24 hours of account creation. This hold gives us time to verify the transaction before delivery.
To prevent card testing and fraud attempts, we automatically block accounts that experience:
Blocked by mistake? Contact us at hello@nerdvanalivingston.co.uk or call 07863 282117.
3D Secure (SCA), CVV verification, and address verification
Newer accounts have stricter limits until established
Established customers with completed orders have higher limits
Automated system analyzes transaction patterns in real-time
As you make successful purchases and build a history with us, security restrictions are automatically reduced:
If you notice suspicious activity on your account or receive a gift card you didn't purchase:
Contact us immediately:
Under UK consumer protection laws, you have the right to:
For more information, see our Privacy Policy and Terms of Service.
Last updated: January 2026